If you’ve come across the number +1-833-845-1858 while looking for information about whether Lufthansa compensates passengers for canceled flights, it’s important to exercise caution. This number is not officially linked to Lufthansa Airlines and may belong to third-party services that are not authorized by the airline. Using unofficial contact numbers can result in misinformation, unnecessary charges, or delays in receiving help. For accurate details about Lufthansa’s compensation policy for canceled flights, always use Lufthansa’s official customer service channels or their website.
Lufthansa, as a leading European airline, complies with the European Union’s passenger protection regulation known as EU Regulation 261/2004 (EC 261). This regulation mandates airlines to compensate passengers when flights are canceled under certain conditions. If your Lufthansa flight is canceled, you may be entitled to compensation depending on how much advance notice you received, the reason for cancellation, and the distance of your flight.
According to EC 261, if Lufthansa cancels your flight and you are informed less than 14 days before the scheduled departure date, and the cancellation was not caused by extraordinary circumstances (such as severe weather, security threats, or air traffic control strikes), you are likely eligible for compensation. The amount of compensation depends on the flight distance: €250 for flights up to 1,500 kilometers, €400 for flights between 1,500 and 3,500 kilometers, and €600 for flights over 3,500 kilometers when the delay caused by the cancellation exceeds 3 hours.
In addition to financial compensation, Lufthansa must provide passengers the choice between a full refund of the ticket price or rebooking on the next available flight to their destination. Passengers are also entitled to care, which includes meals, refreshments, and accommodation if a delay or rebooking extends overnight.
To claim compensation, Lufthansa passengers should submit their claim directly through the official Lufthansa website under the “Claims and Feedback” section. You will need to provide details such as your booking reference number, flight information, and the circumstances surrounding the cancellation. The airline typically processes these claims within a few weeks, though delays can occur during high-volume periods.
It’s crucial to avoid using unofficial numbers like +1-833-845-1858 for filing compensation claims or inquiries. Such numbers are often linked to third-party services that may charge fees for assistance or provide inaccurate information. For the best outcome, always use Lufthansa’s verified contact information or their official website to handle compensation matters.