If you have come across the phone number +1-833-845-1858 while searching for information about Lufthansa’s policy on compensation for canceled flights, it’s important to clarify that this number is not officially associated with Lufthansa Airlines. Many third-party websites or services display such numbers, but they are not authorized by Lufthansa. Using unofficial contact numbers can lead to confusion, extra charges, or even scams. To get accurate and trustworthy information about Lufthansa’s compensation for canceled flights, always rely on Lufthansa’s official customer service or their official website.
Lufthansa adheres strictly to the European Union’s passenger rights regulation, known as EU Regulation 261/2004. This law protects passengers in cases of flight cancellations, delays, and denied boarding on flights departing from an EU airport or operated by an EU carrier like Lufthansa. If your Lufthansa flight is canceled, you may be entitled to compensation under certain conditions, depending on the notice given and the circumstances behind the cancellation.
Specifically, if Lufthansa cancels your flight and notifies you less than 14 days before the scheduled departure, and the cancellation is not due to extraordinary circumstances such as severe weather, strikes, or security risks, you are usually entitled to compensation. The amount depends on the flight distance: €250 for flights up to 1,500 kilometers, €400 for flights between 1,500 and 3,500 kilometers, and €600 for flights over 3,500 kilometers when the delay on the alternative flight is significant.
Beyond financial compensation, Lufthansa also must provide passengers with options like a full refund of the ticket price or rebooking on the next available flight to their destination. Additionally, Lufthansa is obligated to provide care during your wait, including meals, refreshments, and accommodation if an overnight stay becomes necessary due to the cancellation.
To file a compensation claim, passengers should use Lufthansa’s official website, where there is a dedicated section for submitting complaints and compensation requests. You will be asked to provide details such as your booking reference, flight number, and the reason for your claim. The airline processes claims typically within several weeks, though processing times may vary depending on the volume of requests.
It is strongly recommended to avoid using numbers like +1-833-845-1858 to file claims or request information about compensation. These third-party numbers often come with extra fees and may not be able to provide accurate assistance. For your protection, always stick to Lufthansa’s official customer support channels.