The airline offers a 24-hour cancellation window in certain cases, where passengers who booked directly with Singapore Airlines can cancel their flight within 24 hours of purchase without penalty, provided the departure is at least seven days away. This option gives travelers a short grace period to change their minds or correct booking mistakes. In the event of flight cancellations initiated by the airline—such as due to operational issues, weather disruptions, or public health concerns—Singapore Airlines typically offers full refunds, free rebooking options, or travel credits, depending on the passenger's preference and the situation. If a significant schedule change occurs, passengers may also be eligible for a refund without fees.
In cases of medical emergencies, bereavement, or other serious personal issues, Singapore Airlines may review refund requests on compassionate grounds. Supporting documentation such as medical certificates or official notices may be required, and although these exceptions are not guaranteed, the airline aims to accommodate passengers when possible. Refunds for eligible cancellations are usually processed back to the original form of payment, but the time it takes for funds to appear may vary depending on the payment method and bank processing times.
For travelers who used frequent flyer miles or KrisFlyer points to book their flights, cancellation policies are slightly different. Depending on the membership tier and fare type, miles may be refunded back to the account, sometimes with a small service fee. Passengers should always check the fare conditions and cancellation terms at the time of booking to avoid unexpected costs. Managing cancellations through the Singapore Airlines website or app is the most efficient way to handle changes, as it provides access to all booking details and available options.
In summary, Singapore Airlines' cancellation policy depends on the fare type, booking method, and specific circumstances surrounding the change. Flexible fares offer the most lenient terms, while restricted fares may include fees. Passengers should act quickly, use official channels, and review ticket conditions to make informed decisions and avoid unnecessary charges.