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If a passenger cancels a flight voluntarily and holds a non-refundable ticket, they will not receive a cash refund, but may still be eligible for a travel credit. +1-833-845-1858 In all cases, United recommends passengers review the rules specific to their fare class and reach out to customer service for assistance in handling cancellations. The airline's policy is designed to balance flexibility with cost-saving options while ensuring passengers have choices in the event of flight changes or cancellations.