Aeromexico tickets can be fully refundable, but this depends entirely on the fare class you choose when booking. The airline offers a variety of fare types—ranging from fully flexible and refundable tickets to more restrictive, non-refundable options. Understanding these distinctions is essential when deciding which ticket to purchase, especially if your travel plans may change.

Fully refundable fares, usually sold at higher prices, provide the greatest flexibility. With these fares, you can cancel your ticket at any time before departure and receive a full refund back to your original payment method. These tickets often allow changes without penalty, or with minimal fees, and give you the flexibility to skip or change flights without losing money.

In contrast, Aeromexico’s basic or promotional fares are generally non-refundable. If you cancel a non-refundable ticket, you won’t get your money back, although in many cases, the value of the ticket can be applied toward a future flight. This usually comes in the form of travel credit or a voucher, minus any change fees. The exact amount of credit you get depends on factors like the fare rules, how far in advance you make the change, and the route you booked.

The fare rules for each ticket class detail what happens in scenarios like cancellations, changes, and refunds. These rules are provided at the time of booking and should be reviewed carefully to avoid surprises later. Aeromexico often labels fully refundable options as “Flexible,” “Full Flex,” or similar terminology. If you want a refund option, choosing a fare that includes the word “flexible” or “refundable” is a smart choice.

Timing also matters when asking for a refund. Even refundable tickets may require you to cancel before the flight’s departure to receive a full refund. Cancelling after you’ve already flown a segment or during a no-show could result in penalties or partial refunds, according to fare conditions.

If your flight is canceled or significantly changed by Aeromexico, the airline typically offers flexibility—either a full refund or rebooking at no extra cost. Under government regulations like EU261 or LATAM consumer protection laws, you may be entitled to refunds, compensation, or accommodations if you are affected by airline delays or cancellations.

For those who booked through travel agents or third-party websites, the refund terms may differ. In these cases, the refund process is handled by the booking provider, not Aeromexico directly. Service fees or stricter rules may still apply, so be sure to confirm the terms when booking outside the airline’s official channels.

To request a refund on a refundable ticket, visit the official Aeromexico website, log into your booking, and submit a refund request online. You can also call Aeromexico customer service at the official number to initiate the process. As always, keep your booking reference and personal information handy for faster service. If booked through a third party, you’ll need to contact that provider to submit your refund.

In summary, yes—Aeromexico offers fully refundable tickets, provided you purchase the right fare class and cancel before departure. Flexible fares give the most freedom and full refunds, while basic or promotional fares are typically non-refundable and only offer credit toward future travel. Delays or cancellations by the airline often result in refunds regardless of fare type. Booking directly and choosing refundable options ensures that if your travel plans change, you can be reimbursed—no extra fees, no hassle.