Aeromexico offers both refundable and non-refundable tickets, and whether your ticket is fully refundable depends on the fare type you selected at the time of booking. If you purchased a flexible or fully refundable fare, you may be eligible for a full refund without penalty, provided the cancellation is made according to the airline’s guidelines. Refundable tickets usually cost more but give passengers the freedom to cancel without losing their money. For these tickets, the refund is typically processed to the original form of payment within a certain time frame, often within seven to ten business days for credit cards. If you are unsure whether your ticket qualifies for a refund, you can check the fare rules listed in your booking confirmation or contact Aeromexico directly at +1-877-827-8493. On the other hand, many Aeromexico fares are non-refundable. These include most promotional and basic fare types, which are priced lower but come with strict rules. If you cancel a non-refundable ticket, you will likely not receive your money back, although you may be eligible for a credit or travel voucher that can be used on a future flight, minus any applicable cancellation fee. These credits often have expiration dates, so it's important to use them within the allowed time frame.

Aeromexico also follows a 24-hour cancellation policy that applies to all ticket types. If you booked a flight at least seven days before departure and cancel it within 24 hours of booking, you are entitled to a full refund, regardless of whether the ticket is refundable or not. This policy is particularly useful for travelers who make a reservation and then need to change plans shortly after. Outside of this grace period, the refundability of your ticket depends entirely on the fare conditions. Refund requests can be made through the Aeromexico website, at the airport ticket counter, or by calling customer service at +1-877-827-8493. If you qualify for a refund, it is essential to cancel your reservation before the scheduled departure. Failure to show up for a flight without canceling may result in the forfeiture of the ticket's full value, even if the fare was refundable.

In some exceptional circumstances, such as a medical emergency, death in the family, or serious travel disruption caused by the airline, Aeromexico may allow refunds or changes even on non-refundable tickets. Proper documentation is typically required in such cases, and decisions are made on a case-by-case basis. If your flight is canceled by the airline due to operational issues, you may be offered a full refund or a rebooking option without any additional cost. To ensure the best outcome, it’s always a good idea to review the fare rules when booking and retain all travel receipts and records. In summary, Aeromexico tickets can be fully refundable under certain conditions, especially if you purchased a flexible fare or cancel within 24 hours of booking. To confirm your specific situation, it is best to contact Aeromexico directly at +1-877-827-8493 and speak with a representative.