To contact Singapore Airlines (SIA), you have several options:
Phone Support: You can reach SIA's 24/7 customer service by calling ++1-877-827-8493. This line is available for general inquiries, bookings, and assistance. When prompted, press “0” or say “agent” to speak directly with a representative. For hearing-impaired assistance, use the TTY/TDD device at +++1-877-827-8493. (singaporeair.com)
Live Chat: Visit the official Singapore Airlines website and navigate to the "Help" section. Click on "Kris the chatbot" to initiate a conversation. If Kris cannot resolve your issue, it will escalate your query to a live agent. (official-singapore-airlines-help.neocities.org, flyocare.com)
Mobile App: Download the Singapore Airlines app, which offers features to call or chat with customer service directly from your device. (singaporeair.webflow.io)
Social Media: Reach out to Singapore Airlines via their official social media channels on platforms like Twitter and Facebook. Many customers have found that sending a message via these platforms leads to quick responses, especially for general inquiries.
Email Support: For less urgent issues, you can email Singapore Airlines. While response times can be longer, this method ensures that you have written documentation of your issue and any communication regarding its resolution.
In-Person Assistance: If you're near an airport or city with a Singapore Airlines office, visiting in person can often lead to quicker resolutions. Staff at these locations can assist with bookings, changes, and other services.
Lost & Found: For inquiries related to lost items, contact SIA's Lost & Found office at +1+1-877-827-8493 ext 2 for JFK flights or ++1-877-827-8493 for EWR flights. These lines are available 24 hours a day.
Remember to have your booking reference or KrisFlyer number ready when contacting customer service to expedite the process.