Avianca allows online check-in 48 hours before departure for most flights and 24 hours before flights to or from the United States, Canada, and Puerto Rico. Online check-in closes 60 minutes before international departures and 45 minutes before domestic flights within Colombia or Ecuador. Passengers can check in via the Avianca website or mobile app, select seats, and obtain boarding passes. Online check-in is not available for passengers traveling with pets, infants, special services, or on codeshare flights. For Basic or Light fares, airport check-in may incur a fee.

Self-service kiosks are available at select airports, typically opening 3 to 4 hours before departure and closing 60 minutes before international flights and 45 minutes before domestic flights. Kiosks offer check-in, seat selection, boarding pass printing, and baggage tagging. Passengers can proceed to baggage drop after using the kiosk.

Airport counter check-in generally opens 2 hours before domestic flights and 3 hours before international flights. Counters close 45 minutes before domestic and 60 minutes before international departures. For U.S.-bound flights, earlier arrival is recommended due to document verification and security procedures. Baggage drop follows the same timing.

Passengers with checked baggage should arrive at the airport at least 2 hours before domestic and 3 hours before international flights. Those requiring special assistance, traveling with infants or pets, or with complex itineraries should check in at the counter and arrive one hour earlier than the general recommendation.

For Havana flights, counter check-in is mandatory due to local requirements. If online check-in fails, passengers should proceed to the counter without penalty. Partner airline flights or routes with special travel restrictions may require in-person check-in regardless of fare type.

Airport check-in fees may apply to passengers traveling on Basic or Light fares. These fees vary by country and range from USD 10 to USD 22. Kiosk or online check-in avoids these charges. Boarding passes can be printed or saved to mobile devices. Baggage drop for online check-in users must be completed before the check-in deadline.

Passengers must have valid travel documents, including visas and health forms if required. Government-imposed travel restrictions may affect eligibility for online check-in. It is the passenger’s responsibility to verify entry requirements for the destination.

Avianca recommends using online or kiosk check-in to save time and avoid fees. Self-tagging of baggage and mobile boarding passes streamline the process. For any issues encountered during online check-in, airport staff will provide assistance at the counter.

Check-in deadlines are strictly enforced. Missing the cutoff may result in denied boarding without refund. To avoid problems, passengers should confirm their check-in eligibility, monitor flight status, and arrive early at the airport.